The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability was established on 4 April 2019.
Carpentaria supports the Royal Commission and will provide information and data as required. We will also compile a submission for consideration of the Commissioners, highlighting the work we have completed to ensure participant safety, along with the extensive service quality improvements implemented across the organisation over the past two years.
What is Carpentaria doing to protect participants and improve service quality?
Carpentaria has introduced Principles of Good Practice and a Human Rights Framework which guide the way all staff work with participants. Our training program has been expanded considerably to ensure that staff have the tools and knowledge to understand what is expected of them at all times. Carpentaria’s values of Honesty, Collaboration, Innovation and Respect also guide staff in terms of engagement, service delivery, business activities and decision making.
A robust Incident Reporting process was established in early 2018 and provides important information to guide ongoing improvement initiatives for both participants and staff. Carpentaria is also required to meet obligations under the NDIS Quality and Safeguards Commission, an independent agency established to improve the quality and safety of NDIS supports and services. We work closely with the Commission to ensure we are compliant and that our reporting is detailed and our response and actions support a continuous improvement culture
Safeguarding measures have been enhanced in the Adult Day Service, to ensure participant safety, dignity and privacy at all times.
Carpentaria’s Whistleblower Policy also provides a flexible option for staff wishing to highlight opportunities for service quality improvements anonymously. A House Visitor initiative will be introduced shortly and is designed to support improved service quality in Carpentaria Supported Independent Living houses.
In addition, a comprehensive review of all Carpentaria policies has been completed to ensure a continued focus on high quality services and participant safety across all areas of the organisation.
Carpentaria has an open and transparent approach which is matched by a strong emphasis on ongoing and continuous quality improvement. This means that we welcome and take all feedback seriously.
Where do I go for further information?
Further information is available at the Royal Commission website here.